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Leverage Contact Center SaaS to Power a Hybrid Student Experience - Shared screen with speaker view
Technical Help, Heather Cisneros- EDUCAUSE
32:14
Welcome, everyone to today’s Industry & Campus Solutions webinar - “Leverage Contact Center SaaS to Power a Hybrid Student Experience.”
Technical Help, Heather Cisneros- EDUCAUSE
32:51
Be sure to select “Panelists and Attendees” or “Everyone” from the dropdown so we can see your comments.
Technical Help, Heather Cisneros- EDUCAUSE
33:04
If you have any technical difficulties, please send a private chat to “Panelists.”
Technical Help, Heather Cisneros- EDUCAUSE
33:10
Recordings and resources from this session will be available on the on the EDUCAUSE event archive page:https://events.educause.edu/webinar/2021/leverage-contact-center-saas-to-power-a-hybrid-student-experience
Technical Help, Heather Cisneros- EDUCAUSE
33:19
To open captioning in a separate, adjustable browser, please click on the arrow next to the “cc” button at the bottom of your window and select “View Full Transcript.”
EDUCAUSE Moderator, Jamie Farrell (she, her, hers)
34:58
https://www.sli.do/
EDUCAUSE Moderator, Jamie Farrell (she, her, hers)
43:01
https://www.sli.do/
Technical Help, Heather Cisneros- EDUCAUSE
01:07:07
Be sure to select “Panelists and Attendees” or “Everyone” from the dropdown so we can see your comments.
EDUCAUSE Moderator, Jamie Farrell (she, her, hers)
01:20:51
If you have any questions for Elizabeth, Neal, or Chris, post them here in chat!
Technical Help, Heather Cisneros- EDUCAUSE
01:25:13
We appreciate your feedback! As we continue with our session, please take note of our brief session evaluation and fill it out before leaving the online room today: https://survey.alchemer.com/s3/6476605/IC2129
EDUCAUSE Moderator, Jamie Farrell (she, her, hers)
01:31:48
University of Wisconsin-Madison: https://www.wisc.edu/Cisco Contact Center Product List: https://www.cisco.com/c/en/us/products/contact-center/product-listing.htmlWebex Contact Center Infographic: https://www.cisco.com/c/dam/m/digital/elq-cmcglobal/OCA/Assets/HigherEd/Cisco_HED_contact_center_Infographic_final.pdf?ccid=cc002564&eid=101109&oid=aagco027168
Technical Help, Heather Cisneros- EDUCAUSE
01:32:03
Thank you for your participation! Before leaving, please don’t forget to fill out our evaluation: https://survey.alchemer.com/s3/6476605/IC2129
Technical Help, Heather Cisneros- EDUCAUSE
01:32:09
Recordings and resources from this session will be available on the on the EDUCAUSE event archive page:https://events.educause.edu/webinar/2021/leverage-contact-center-saas-to-power-a-hybrid-student-experience
Technical Help, Heather Cisneros- EDUCAUSE
01:32:18
Our next Industry & Campus Solutions webinar entitled, “Modernize Your Network to Support Institutional Success” will be held on September 30 at 1pm ET. https://events.educause.edu/webinar/2021/modernize-your-network-to-support-institutional-success