Welcome, everyone to today’s Industry & Campus Solutions webinar - “Leverage Contact Center SaaS to Power a Hybrid Student Experience.”

Be sure to select “Panelists and Attendees” or “Everyone” from the dropdown so we can see your comments.

If you have any technical difficulties, please send a private chat to “Panelists.”

Recordings and resources from this session will be available on the on the EDUCAUSE event archive page:https://events.educause.edu/webinar/2021/leverage-contact-center-saas-to-power-a-hybrid-student-experience

To open captioning in a separate, adjustable browser, please click on the arrow next to the “cc” button at the bottom of your window and select “View Full Transcript.”

https://www.sli.do/

https://www.sli.do/

Be sure to select “Panelists and Attendees” or “Everyone” from the dropdown so we can see your comments.

If you have any questions for Elizabeth, Neal, or Chris, post them here in chat!

We appreciate your feedback! As we continue with our session, please take note of our brief session evaluation and fill it out before leaving the online room today: https://survey.alchemer.com/s3/6476605/IC2129

University of Wisconsin-Madison: https://www.wisc.edu/Cisco Contact Center Product List: https://www.cisco.com/c/en/us/products/contact-center/product-listing.htmlWebex Contact Center Infographic: https://www.cisco.com/c/dam/m/digital/elq-cmcglobal/OCA/Assets/HigherEd/Cisco_HED_contact_center_Infographic_final.pdf?ccid=cc002564&eid=101109&oid=aagco027168

Thank you for your participation! Before leaving, please don’t forget to fill out our evaluation: https://survey.alchemer.com/s3/6476605/IC2129

Recordings and resources from this session will be available on the on the EDUCAUSE event archive page:https://events.educause.edu/webinar/2021/leverage-contact-center-saas-to-power-a-hybrid-student-experience

Our next Industry & Campus Solutions webinar entitled, “Modernize Your Network to Support Institutional Success” will be held on September 30 at 1pm ET. https://events.educause.edu/webinar/2021/modernize-your-network-to-support-institutional-success